shahmirnasir.com

Available for full‑time IT & tech roles

Shahmir Nasir

Senior IT Ops & Systems Architect

For 16+ years I have made technology quietly excellent for remote‑first companies: day‑to‑day IT operations, responsive tech support, identity and access done right, system integrations that just work, a SaaS stack that costs less and does more, and AI automation that clears the busywork. I manage projects from kickoff to handover, hands on when it matters, leading a team when it scales.

Islamabad, Pakistan · Penang, Malaysia Remote · EST / CST hours +1 737 888 5889 +60 1123 420 499
16+years in IT & systems
20%shadow IT stack cost cut via rationalization
30%scalability gain via stack optimization
#1first hire, built IT from zero

IT and systems leader with 16+ years across day‑to‑day IT operations, tech support, infrastructure, system integrations, identity and access management, and SaaS governance for global remote‑first organizations. I own identity programs end to end: Okta implementation, SSO, MFA, RBAC, and the full joiner, mover, and leaver lifecycle.

I cut technology spend through SaaS rationalization, shadow IT governance, and vendor negotiation, and I build internal tooling with AI platforms, no‑code, and code, including a Slack‑native ticketing system. I manage IT projects from vendor evaluation through rollout, adoption, and handover, comfortable doing the hands‑on work directly or leading a team to deliver it.

Core IT Operations & Administration
Procurement & Vendor Management
Identity & Access Management (IAM)
SaaS & Cloud Administration
Domains & Hosting Management
Security & Compliance
Integrations & Automation
Monitoring & Reporting

Senior IT & Systems Architect

Jan 2026 to Present

LEADR.co · United States (Remote)

  • Owns IT operations end to end: Okta identity administration, SaaS access management, domain and hosting, endpoint and executive support.
  • Reduced shadow IT stack cost by 20% through SaaS rationalization, license right‑sizing, and vendor consolidation under governed procurement.
  • Built and launched a white‑labeled Slack‑native ticketing system with automated intake, routing, and status workflows.
  • Applies AI tooling (Anthropic Claude, OpenAI) to automate recurring workflows, and builds internal applications when off‑the‑shelf doesn't fit.

Senior Manager, IT Operations

Mar 2020 to Dec 2025

Publishing.com · United States (Remote)

Promoted from Manager, IT Operations (Mar 2020 to Dec 2024)

  • Employee number one, the company's first hire overall. Operated as a generalist across operations, support, and systems, then built and led the IT function as the company scaled.
  • Led the end‑to‑end Okta implementation: standardized SSO, MFA, and RBAC, and centralized provisioning to close access gaps at onboarding and offboarding.
  • Optimized the tech stack and processes for a 30% scalability improvement while keeping spend controlled; connected SaaS, funnels, payments, and internal tools.
  • Rolled out prevention‑focused security awareness training; owned procurement, vendor negotiation, licensing, and asset lifecycle; hired and mentored the IT team.

IT Operations Lead

Nov 2017 to Feb 2020

Thinkcube Solutions · United States (Remote)

  • Led daily IT operations for a fully remote organization: system reliability, SaaS administration, access controls, and automation‑driven workflows.

Operations Manager

Apr 2016 to Sep 2017

Generator‑PRO · United Kingdom (Remote)

  • Ran end‑to‑end eCommerce operations and fulfillment across the UK, Germany, and Italy spanning Amazon, eBay, and a proprietary storefront.

Project Manager

May 2013 to Apr 2016

Ogwyn Enterprises Inc. · United States (Remote)

Promoted from Remote Project Assistant

  • Owned website development and digital marketing delivery, managing cross‑functional remote teams of developers, designers, and assistants across time zones.

Earlier

Reliance Institute Bahawalpur · IT Admin Operations Lead, promoted from Office Administrator, 2011 to 2013

Muller & Phipps (Pvt) Ltd · Data Processing Officer, 2009 to 2011

Ufone Telecom · Customer Services Representative, 2008 to 2009

Security & Identity

OktaSSOMFARBACIdentity lifecycleLeast privilegeAccess reviewsEndpoint securitySentinelOne1PasswordLastPassDashlaneInfisicalAuditsComplianceGovernanceSecurity training

IT Operations & Service Management

ITSMService desk & ticketingMDM (Rippling)Asset lifecycleSOPs & documentationOnboarding / offboardingIT policiesGoogle WorkspaceMicrosoft 365

SaaS, Vendor & Cost Management

SaaS rationalizationShadow IT governanceLicense optimizationVendor consolidationContract negotiationProcurement

Automation & AI

Anthropic ClaudeOpenAIZapierMaken8nWorkatoSystem integrationsREST APIsWebhooksInternal tooling

Cloud, DevOps & Web

AWSGCPCloudflareDNS & hostingVercelRailwayNetlifySupabaseGitHubClaude CodeSentryHTML / CSS / JSPythonPostgreSQL

CRM, Marketing & Revenue Ops

HubSpotGoHighLevelKeapSalesforceFunnel buildsCRM automationStripeLanding pages

Leadership & Collaboration

Team building & mentoringCross‑functional collaborationIT project deliveryStakeholder communicationTraining & capability building

MS Project Management · SZABIST University Islamabad

BS Business Administration · Virtual University of Pakistan

English (highly proficient) Hindi (highly proficient) Urdu (native) Punjabi (proficient) Arabic (basic knowledge)

What managers, teammates, and clients say

LinkedIn recommendationsUpwork client reviews

I had the privilege of working closely with Shahmir at Publishing.com, and simply put, he is an A+ player. Shahmir was the go-to person for anything IT or systems-related, and he approached every challenge with a “can-do” attitude that inspired confidence in everyone around him. No matter how complex the issue, he never backed down, dug in until he found the solution, and always delivered results.

What impressed me most was his combination of technical excellence and reliability with genuine humility and team spirit. He was equally comfortable troubleshooting high-stakes system issues, building long-term infrastructure, or jumping in to help a teammate without hesitation. He has that rare ability to be both the brain behind technical operations and the backbone of a team: steady, dependable, and always willing to go the extra mile.

On top of his skillset, Shahmir is incredibly loyal, collaborative, and just a great person to work with. He brings calm under pressure, communicates with clarity, and makes everyone’s job easier by owning his responsibilities fully. Any organization that brings him on will gain not just a world-class IT professional, but also a teammate who elevates everyone around him.

I would work with Shahmir again in a heartbeat, and I cannot recommend him highly enough.

Michael OhayonTechnology ConsultantManaged Shahmir directly

Shahmir has been great to work with, he communicates very well and knows how to improve the performance of his team and the company as a whole. He took initiatives that showed his dedication and level of expertise in delivering projects on time and with 100% accuracy to requirements through the agile process. Highly recommended!!!

Bert WilliamsUpwork client

Shahmir is, without a doubt, one of the most impactful resources to any organization I have ever worked with. I had the privilege of directly managing Shahmir during our time together at Publishing.com, and he truly has an amazing talent in the IT and Ops space. Shahmir was “hands on” in everything we did as a team and never once backed down from any challenge. He is always the first to step in and provide assistance where he can, and always with a warm and positive attitude. Shahmir is a true team player, and I felt comfortable handing off any type of project work to him, from strategy through rollout, knowing he would effectively collaborate cross-functionally, and ensure the process, documentation, and details were thorough and met expectations. He is truly a model for excellence, and anyone would be fortunate to have Shahmir as a part of their team.

Kevin CooleyVP Business Operations, Chief of StaffManaged Shahmir directly

This guy is simply brilliant!

Works like a machine, ALWAYS responsive. Smart, analytically competent.

100% pleasure to work with

Ohad BenUpwork client

If you’re looking for someone who knows their stuff, gets things done without drama, and is just straight-up great to work with, Shahmir Nasir is your guy. Shahmir was our Director of IT at Publishing.com while I was serving as COO, and I can say without hesitation: he was one of the best people on the team.

Always reliable. Always prompt. Always friendly.

Pete SrodoskiFormer CEO & 3x COOManaged Shahmir directly

Having Shahmir on the team is a very enriching experience. He is very responsible, dedicated to his work, and a good leader to the non technical team. He gives his full attention to the project and not only do the tasks assigned to him but also contributes and shares his knowledge to make the project even more successful. He is an initiator and always deliver results on time. I will surely hire him on my next project. Thanks Shahmir for being a part of Qalanjo.

Qalanjo TeamUpwork client

Shahmir played a pivotal role in building the 19th fastest-growing company in America, an achievement that wouldn’t have been possible without his contributions. He was instrumental in system architecture, integrations, data analysis, and software development. Beyond his technical skills, Shahmir is an honest, genuine, and truly enjoyable person to work with. An incredible asset to any team.

Nicholas Doulaveris, CPACPA, Former Finance LeaderWorked on the same team

Working with Shahmir was one of the highlights of my career. He wasn’t just the brain behind our technical operations, he was the very bones of the company. Everything ran through him, and his deep understanding of the systems, processes, and people made him absolutely indispensable.

His ability to stay calm under pressure, solve problems efficiently, and support the entire team made him stand out as more than just a coworker: he was the greatest team player. Reliable, dedicated, and incredibly smart.

Any business would be lucky to have him onboard. I have no doubt that wherever he goes next, he will help take that company to new heights, not only technical excellence but a solid backbone for sustainable growth. He brings value, stability, and innovation wherever he goes.

Christine JavierExecutive Assistant, Operations & Executive SupportWorked with Shahmir

Shahmir was a pleasure to work with. He put in 150% effort and went beyond what was expected. He is very experienced in wordpress and woothemes. Highly recommend.

CharlesUpwork client

I had the pleasure of working alongside Shahmir on the Operations team at Publishing.com, and I can confidently say that he is one of the most dependable and resourceful professionals I’ve worked with. Shahmir is an expert in all things IT: whether it’s systems, tools, infrastructure, or troubleshooting, he approaches every challenge with a calm, solution-oriented mindset.

What sets Shahmir apart isn’t just his technical acumen, but his collaborative and empathetic approach to work. He listens carefully to every perspective in the room, makes thoughtful recommendations, and consistently follows through to make sure the job gets done right. He’s the kind of teammate who lifts others up: always encouraging, always helpful, and always going the extra mile.

Any team would be lucky to have Shahmir on board, and I’m grateful to have had the opportunity to work with and learn from him.

Kaylyn PowersProject & Operations ManagerWorked on a different team

I had the privilege of working with Shahmir for nearly four years at Publishing.com. He is one of the hardest-working individuals that I have ever worked with. If you ask Shahmir to get something done, you can rest assured that it will be taken care of, and you will never have to worry about it again. Shahmir is highly experienced in managing IT systems, marketing platforms, CRMs, and other related systems. I could not give a higher recommendation for someone. If you hire Shahmir, you will not be disappointed.

Mark BangerterHead of Operations, Apex AcquisitionWorked on a different team

Mr. Nasir is a very competent contractor. I was very fortunate to have had the opportunity to work with him as I will do in the future.

Upwork Client

Shahmir is an excellent IT professional. We worked together at Publishing.com, and not only was he incredibly skilled, but he was also well-loved by the team because he was always ready and willing to help. He went out of his way to ensure people felt welcomed and knew how to navigate our various complex systems with ease. He is quick to find solutions and quick to learn when he doesn’t know something, collaborating with teams to achieve collective success. I would absolutely work with Shahmir again and look forward to seeing where he will use his talents next.

Lindsey CookBusiness Recruiter, RipplingWorked on a different team

Shahmir is hands-down one of the best IT professionals I’ve ever worked with! Not only is he lightning-fast and incredibly knowledgeable, but also one of the kindest people I’ve ever met! He approaches every issue or project with calm confidence and consistently finds smart, effective solutions. He is truly an expert in his field and an absolute asset to any team.

Allie CookProcess-minded. People-focused.Worked on a different team

Shahmir provided a quality service with excellent attention to very short deadlines. Thanks, Shahmir!

Upwork Client

I have worked with Shahmir for about three years, and he never fails to impress me with his outstanding skills and dedication. His knowledge in his field is exceptional, and he responds promptly, no matter the hour. In addition to his expertise, Shahmir brings a positive attitude to every project, making collaboration enjoyable. He is truly one of the best employees I have ever worked with, and I am confident that he will excel in whatever he decides to pursue next. Any company would be lucky to have him on their team. His ability to make a meaningful impact is remarkable, and I wholeheartedly recommend him!

Elizette ZamoraCX & Community, Ex-AdobeWorked on a different team

Shahmir played a big role in a lot of the projects we worked on together. They were always solution-focused and didn’t shy away from challenges, even when things were new or technically tricky. You could count on them to dig in and figure things out without a lot of back-and-forth.

They were reliable and steady, which made everything run more smoothly. It was clear they cared about doing things right and keeping momentum.

Definitely someone I’d be glad to work with again.

Maciej MichalakMarketing Systems & Operations SpecialistWorked on the same team

Let's build something solid together.

Open to IT operations, systems architecture, tech support, and IAM roles with remote‑first teams. Reach me from anywhere a good connection exists.